The company, Chegg, of Santa Clara, Calif., announced Monday that it is filing the lawsuit in the U.S. District Court in the District of Columbia, alleging "Google unfairly exercises its monopoly power within search and other anti-competitive conduct to muscle out companies like Chegg.".

Businesses and consumers are increasingly transitioning to cashless or cash-light transactions, driven by the growing adoption of remote and online payment solutions. According to American Bankers Association (ABA) research released in November 2024, 55% of bank customers now use apps on phones or other mobile devices as their top option for managing their bank account, while 22% rely primarily on online banking via laptops or PCs..

CRM trends in 2025 will rely on artificial intelligence (AI) to move beyond hype and reshape customer relationships and experiences like never before. With innovations such as conversational AI and emotionally intelligent bots, businesses must prepare for a transformation that combines empathy and efficiency. The new year kicks off with a changing customer experience (CX) landscape undergoing a profound transformation. This new view is charged with technological advancements, driven by unwaning consumer expectations and an accelerated digital revolution not seen in recent years..

E-commerce in 2025 will face significant challenges, from ongoing supply chain disruptions and increasingly sophisticated cyberattacks to intensifying competition for customer trust and loyalty. At the same time, businesses must refine their strategies to reach less mature markets with distinct consumer preferences and infrastructure limitations..

Mushrooming fake store sites, deceptive domains, and compromised e-commerce sites are just a few of the threats facing online shoppers and businesses this holiday season, according to reports recently released by two cybersecurity companies. A report released Tuesday by London-based Netcraft, a cybercrime disruption and digital risk protection company, revealed a 110% increase in fake stores from August to October of this year compared to the same period in 2023.